Updated: Jan 21, 2022
The company may take up to 5 working days to respond to a complaint.
Unless otherwise agreed in writing by the company, payment for residential cleaning is requested on the completion of the first cleaning of the month. The Client must make payment by cash, check or credit/debit card before the end of the business day.
If payment of bank transfer is agreed with the customer, it is to be arranged no later than a day before the day of the cleaning. The company reserves the right to cancel an appointment in failure of receiving the bank transfer in advance.
Deliver services with reasonable care and skill.
Provide the services to a reasonable standard in accordance with the agreed cleaning specification of Hummingbird Cleaning services
Perform the Services within a reasonable time.
Ensure total completion of cleaning with satisfaction
YOUR OBLIGATIONS You will:
Collaborate fully with us and provide us with all information required to preform the job
Provide us with 14 days’ notice in writing of any change of your name, address or other contact details.
Obtain all necessary permissions, licenses and consents that may be required to enable us to perform the Services, the cost of which shall be your sole responsibility.
Provide us with full and safe access to your property for the purposes of providing the Services.
Provide free of charge all necessary lighting, hot water and other facilities reasonably required by us to perform the Services.
Provide us with suitable and safe accommodation for the storage of such equipment and supplies as we need to leave on your premises for the purposes of carrying out the Services.
Client understands that he/she is not entitled to any refunds.
Hummingbird will complete an initial walkthrough to gather all specific details pertaining to the cleaning jobs
If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, Hummingbird Cleaning Services will attempt return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned.
Hummingbird Cleaning Services will only return a cleaner once.
Hummingbird Cleaning services will not leave until final walkthrough has been completed and cleaning crew is dismissed, when client is available.
We do guarantee our work, for your satisfaction if something is not cleaned we will attempt send a cleaner to reclean within 24 hours of completion of cleaning
Payment Methods The following are acceptable payment methods for any service rendered:
Payment is requested on completion on the day of the cleaning session.
Payment can be made in cash on completion of the service.
Payment can be made by check payable to Hummingbird Cleaning Services (HBCS) on completion of the service.
If paying by check, the Client will be responsible for all bank and legal charges resulting from a dishonored check.
Hummingbird Cleaning Services will not share the Client’s card details with a third party.
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