Service Cost Overview

                                  

💡 Understanding Service Fees & Charges

At Hummingbird Cleaning Services, we’re committed to providing transparent, fair, and high-quality service. Here’s a quick breakdown to help you better understand how our service fees and charges work:

🧼 Why Service Fees Are Applied

Our service fee helps cover essential costs that support your cleaning experience, including:

• Professional-grade cleaning supplies

• Labor and staffing (including multiple cleaners if needed)

• Fuel and travel

• Insurance and bonding

• Secure online payment platforms

• Ongoing training and operations management

Service fees allow us to maintain the high standards you expect while making your experience as smooth and reliable as possible.

📊 How Service Fees Are Calculated

Service fees are carefully adjusted to reflect your specific needs. They typically range:

• Commercial properties: 20%–29%

• Residential homes/units: 10%–25%

The exact fee may vary depending on:

• Size and condition of the space

• Number of cleaners required

• Travel distance

• Type of supplies needed

• Payment method and processing fees

Each fee is tailored to ensure fair pricing and consistency, while allowing us to deliver the luxurious, reliable clean you deserve.

⏳ Late Payment Policy

We completely understand that things come up! If payment isn't received or communication hasn’t been made within 72 hours of your cleaning, a $50 late fee will be added. An additional $50 will be applied for every 72 hours that follows without payment or contact. We’re always happy to work with you just reach out if you need flexibility.

🔐 Entry Policy

Your peace of mind is our priority.

• We will always discuss your preferred method of entry during your initial walkthrough.

• Any codes (garage, door, lockbox, etc.) are securely stored and accessible only to the Owner and Manager.

• We will not use your entry method without confirmation.

You’ll receive a reminder text the night before or the morning of your appointment, and we kindly ask for a confirmation reply. This ensures we have your permission to access your home.

🚪 Missed Entry Policy

If we arrive for your scheduled cleaning and cannot access your home/unit and we were not informed in advance a 50% fee of the cleaning price will be charged.

We deeply value your time and trust, and we’re here to make this process easy, respectful, and convenient for you.